The United Nations Children's Fund (UNICEF) works in 190 countries and territories to put children first. UNICEF has helped save more children’s lives than any other humanitarian organization, by providing health care and immunizations, clean water and sanitation, nutrition, education, emergency relief and more. The U.S. Fund for UNICEF (USF) supports UNICEF's work through fundraising, advocacy and education in the United States. Together, we are working toward the day when no children die from preventable causes and every child has a safe and healthy childhood. For more information, visit www.unicefusa.org.
Community Manager, UNICEF Kid Power
UNICEF Kid Power (Kid Power) is a program of USF, and is made possible through the generous support of Presenting Sponsors Star Wars: Force for Change and Target, as well as local supporters, parents and fans. Kid Power aims to inspire a new generation of active and healthy global citizens, and consists of a tech-enabled school program for 3rd, 4th and 5th grade classrooms, and a retail product and App for families that is defining a new Wearable-for-Good® category.
Reporting to the Deputy Director, Product Marketing, the Community Manager will oversee and grow Kid Power’s social media presence and provide clear focus and expertise building organic content and driving customer communications on social media. In addition to managing Kid Power’s social properties, the Community Manager will also support user engagement testing to improve retention and help drive the "user get user" strategy in app and online. Working in close collaboration with USF’s Social Media Team, the Community Manager will ensure strategic coordination of broader owned media strategy and help bolster UNICEF’s relevance in the U.S.
The Kid Power program is being developed as an internal startup, with ambitious goals for growth, clearly defined performance targets for team members, and an agile and iterative approach to execution. We are looking for a self-starter with an entrepreneurial spirit who can thrive in a fast paced environment. The ideal candidate will be highly collaborative, comfortable with ambiguity, adaptable to change, and be able to work independently on a day to day basis.
Employment for this position is dependent upon the continued success of the Kid Power program.
Key Responsibilities/Outcomes (include but are not limited to):
- Day to day communications with customers via email, notifications and social media
- Managing current flow of automated communications
- Developing and Iterating new flows of communications working with UX, product and marketing team
- Managing the day to day engagement of audiences on social media including: Facebook, Instagram, Twitter and other social platforms; supporting current marketing and social media plans and developing and iterating new social media programs
- Provide customer and market feedback to the Product and Marketing teams
- Content Management and Distribution for customers and on social media
- Curation of content - internally, from customers (UGC) and 3rd party
- Development of short form content
- Manage a rolling 30, 60, 90 day content and engagement calendar in an agile sprint based approach
- Be able to take on full responsibility and accountability for managing the community, goals/KPIs and the regular reporting of progress to objectives to management
- Work closely with UX/design and product team on customer feedback and test groups and ideation.
Experience:
- Minimum 5 years in full-time roles in a digital marketing and social media
- Minimum 2 years in a community based role:
- Managing social media profiles with a consumer audience
- Managing customer communication via email &/or in-app notifications
- Managing an ‘active’ customer base over 100,000 users or engaged social media audiences
- Must have strong copy skills - writing and crafting content for consumer audiences
- Minimum 2 years with a consumer facing brand on the web and/or mobile
- Show strong time management skills, multi-tasking and be flexible to short term needs/changes while maintaining a drive to longer term goals
- A track record of initiative, self-motivation, quality and service standards with customers and team members, as well as sense of ownership and pride in your work outcomes
- Experience with marketing products and services for children and youth preferred
- Demonstrated ability to work in a fast-paced environment under multiple deadlines, with “grace under pressure”
- Strong sense of teamwork and collaboration, and demonstrated ability to build relationships with individuals from diverse backgrounds
- Ability and willingness to work a flexible schedule that includes some weekend and evening commitments, as well as business related travel both nationally and internationally
- Must demonstrate USF Core Values: Trust, Respect, Accountability, Innovation, Teamwork, and Service
Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.
Due to the high volume of applications received, only those selected for an interview will be contacted.
Salary is commensurate with experience. In addition, USF offers a comprehensive benefits package.
USF is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply.
HOW TO APPLY:
To Apply- Please Apply Online at: http://chp.tbe.taleo.net/chp01/ats/careers/requisition.jsp?org=UNICEFUSA...
